Privacy policy
Effective: August 20, 2026. Last updated: August 24, 2026.
SuperSchool helps educators use the school and classroom context they choose to share. This policy explains what SuperSchool Inc. collects, how we use it, who helps us process it, and the controls available to educators and schools.
SuperSchool is intended for verified adult educators and education professionals in the United States. It is not intended for direct use by children.
1. Who we are
SuperSchool is operated by:
SuperSchool Inc., 2375 E. 104th Ave., Bldg. 4, Apt. 203, Thornton, CO 80233, United States
Questions and requests may be sent to legal@superschool.us.
2. Our role for school data
An educator or school chooses which information to provide and which optional features to use. The Customer remains in control of its school and classroom data.
For Customer Data covered by our U.S. K-12 terms and U.S. K-12 data processing addendum, SuperSchool processes the data on the customer's instructions. Where the data is an education record under FERPA, SuperSchool acts as a school official with a legitimate educational interest, is subject to the school's direct control, and uses the data only for the authorized educational purpose.
A separate agreement or data processing addendum signed with a school or district controls if it conflicts with this policy.
3. Information we process
The information we process depends on what an educator or school chooses to share.
Account and contact information
We process an educator's name, school email address, school or organization, role, authentication identifier, settings, and communications with us. We also process session, device, diagnostic, and security records needed to operate and protect the service.
Instructional materials
Educators may upload lesson plans, curriculum, rubrics, assignments, slides, worksheets, scanned student submissions, work samples, and other instructional resources. A resource that contains information about a student remains protected as Customer Data and, where applicable, Student Data.
School resources
Educators or schools may provide calendars, timetables, instructional guidance, approved-tools lists, and similar operational resources. SuperSchool does not automatically index an entire school system or connected drive. We process only the resources an authorized user selects or an integration is configured to provide.
Classroom transcripts
When classroom capture is authorized and enabled, audio is encrypted and sent to our transcription provider. The audio is processed transiently and is never written to SuperSchool's durable storage, included in a backup, or made available for playback.
The resulting transcript is retained in the Customer's account because it is needed to provide the service. It may contain names or other student information. SuperSchool does not treat classroom transcripts as anonymous and protects them as Customer Data and, where applicable, Student Data.
Tool integrations
An educator or school may connect an approved third-party tool. We process authentication information and the data needed to perform the requested integration. Integrations are off until an authorized user connects them and can be disconnected. The third party may separately process information under its own terms.
Generated and usage information
SuperSchool may create summaries, drafts, class-level metrics, and other educator-facing materials from the selected context. We also process service usage, diagnostics, and security events needed to provide and protect the service.
4. How we use Customer Data
We use Customer Data only to:
- provide, operate, maintain, secure, and support the service;
- respond to the customer and its authorized users;
- verify or maintain the quality, security, and integrity of the service;
- debug to identify and repair errors that impair existing intended functionality;
- follow the customer's lawful instructions and enforce our agreements; and
- comply with applicable law.
We do not use Customer Data for advertising, sell it, or use it to build advertising profiles. We do not use Customer Data for general product research or to develop new products or features.
Customer Data is not used to train AI models. Our service providers are also prohibited from using Customer Data to train or improve their AI models.
5. When service providers receive information
We use a limited number of providers for hosting, transcription, AI-assisted generation, authentication, and transactional email. The current list, including what each provider receives and why, is available on our service-provider page.
Providers may process Customer Data only to perform their contracted service for SuperSchool. They may not sell it, use it for advertising, use it to train or improve AI models, or use it for another internal purpose.
Beyond these providers, we disclose Customer Data only at the customer's direction, in a corporate transaction subject to appropriate confidentiality protections, or where legally required. Unless prohibited by law, we will direct a legal demand for Customer Data to the customer or notify the customer before disclosure.
6. Access and control
Authorized educators can access the content made available to their account, including complete transcripts and student work.
School administrators receive aggregate usage and class-level metrics by default. They may access a complete transcript or student submission only when that access is expressly authorized under the school's agreement and access controls.
SuperSchool personnel do not routinely review classroom transcripts or instructional resources. Access is limited to authorized personnel who need it to provide support, fulfill a customer request, verify or maintain quality, security, or integrity, or repair an error that impairs existing functionality. Access is logged.
7. Retention and deletion
Instructional materials, student work, school resources, transcripts, generated materials, and related class-level data are scheduled for deletion at the end of the school year in which they were created and permanently purged within 30 days.
If a customer requests deletion sooner or closes its account, the affected Customer Data is made unavailable and permanently purged from active systems, processing copies, and recoverable backups within 30 days, unless the law requires a longer period. We will tell the customer if a legal obligation prevents or delays deletion.
Account information is deleted or de-identified within 30 days after account closure, except for minimal security, consent, transaction, and legal records that we must retain to protect the service, resolve disputes, or comply with law. Security and diagnostic logs are normally retained for up to 90 days and are designed not to include classroom transcripts or uploaded resources.
SuperSchool uses available resource, class, date, and other metadata to help a customer locate records relevant to a request. A customer may direct SuperSchool to provide or delete the relevant source artifact and its derived outputs where technically feasible.
8. School, parent, and eligible-student requests
The customer may request access, export, correction, or deletion of Customer Data and may close its account.
Parents and eligible students should direct requests about school-controlled information to their school. SuperSchool assists the school in responding and follows the school's lawful instructions. A person may also contact legal@superschool.us, and we will route the request to the appropriate school where applicable.
Adult users may request access to, correction of, or deletion of their own account information. We may verify a request through the account or school email address before acting on it.
9. Security
We use administrative, technical, and organizational safeguards designed to protect information. These include encryption in transit and at rest, authenticated and role-limited access, access logging, separation of production from development and testing, and review of providers before they receive Customer Data.
No system is perfectly secure. If a security incident affects Customer Data, we will investigate, take appropriate steps, and notify the affected customer as required by the U.S. K-12 data processing addendum, a separate agreement, or applicable law.
10. Cookies and website information
We use information such as IP address, browser type, page requests, and essential cookies to deliver, secure, and understand the operation of our website and service. We do not use classroom content for analytics or advertising and do not place third-party advertising trackers in the service.
11. Changes to this policy
We will update the date above when this policy changes. We will provide advance notice before a material change that expands how we process Student Data or other Customer Data, as required by our agreement or applicable law. A separate school agreement may provide additional notice or approval rights.
12. Contact
SuperSchool Inc., 2375 E. 104th Ave., Bldg. 4, Apt. 203, Thornton, CO 80233, United States